Contact information

Customers may contact Luxora regarding orders, returns, or general inquiries by email at help@luxora-nails.com 

Our customer service operates Monday to Friday, 09:00–18:00 (CET). We aim to respond to all inquiries within 24 business hours.

All fulfilment, returns, and customer support operations are managed through our London Fulfilment Hub, United Kingdom, which provides service coverage for both EU and UK customers.

When contacting us, please include your order number and the email address used during checkout to ensure efficient handling of your request.

For further information, please refer to our FAQ and Returns Policy pages on www.luxora-nails.com